Cancellation & Refund Policy

Last Updated: September 9, 2026

At Secto09, we want our customers to have a smooth shopping experience. This policy explains our rules regarding order cancellations, returns, replacements, and refunds.

1. Order Cancellation

Customers may request cancellation of an order before it has been shipped.

To request a cancellation, please contact us as soon as possible using the contact details provided on our website.

Once an order has been shipped, cancellation may no longer be possible.

If a cancellation is approved after payment has been made, the eligible amount will be refunded to the original payment method.

2. Returns

Customers may request a return if:

• The product received is damaged or defective
• The wrong product was delivered
• The product received is significantly different from the product description

Return requests should be made within 7 days of delivery.

The product may need to be returned in its original condition and packaging, along with any accessories or items supplied with the order.

Certain products may not be eligible for return due to their nature or hygiene requirements.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and clear photographs of the product and packaging.

After verification, we may provide a replacement or refund, depending on the situation and product availability.

4. Refunds

Once a cancellation or return has been approved, the refund will be processed to the original payment method used for the order.

Depending on the payment provider or bank, the refund may take several business days to appear in your account.

Secto09 is not responsible for delays caused by banks or payment service providers after the refund has been initiated.

5. Non-Refundable Situations

A refund or return may not be available when:

• The return request is made after the applicable return period
• The product has been used, damaged, altered, or mishandled by the customer
• The product is returned without required accessories or packaging
• The issue is caused by incorrect use of the product
• The customer provides incorrect delivery information

6. Return Shipping

If the return is due to a damaged, defective, or incorrect product, Secto09 may arrange or reimburse reasonable return shipping costs where applicable.

For other approved returns, return shipping costs may be the responsibility of the customer.

7. Refund Processing

Refunds will only be initiated after the cancellation or returned product has been reviewed and the refund has been approved.

The actual time for the amount to appear in your account depends on the payment method, bank, or payment service provider.

8. How to Request a Cancellation, Return or Refund

Please contact us with:

• Order number
• Customer name
• Registered phone number or email
• Reason for cancellation or return
• Photos/videos, where applicable

9. Contact Us

For cancellation, return, or refund requests, contact:

Secto09
Email: [email protected]
Phone: 8590162187

We will review your request and respond as soon as reasonably possible.

10. Changes to This Policy

Secto09 may update this Cancellation & Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.